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Hi Sorry to hear that you didn't get a reply from us. It's possible our email reply went to a spam folder. Please provide your order number and we can refund your sale Thanks Adam. I just want the replacement collar I originally requested. Model xxxxx. I will even send them back the broken one if they want. Contacted multiple times no closer to replacement. I reached out to the xxxxx website first a few weeks before contacting the seller via xxxxx on April 25, I was emailed a phone number that I called and was told they would send me another email to file for a replacement collar.

I never received an email to do so and tried reaching out again via the xxxxx website. The collar in question is missing the power button, all the tabs are broken off so it is taped to the strap, and works intermittently at best. My dog has been without a collar for at least a month now and I am frustrated that the process has been so inefficient.

If it is not easy to replace a warrantied item, the warranty should not be advertised as a major selling point.

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I will try to call the number again and email the seller one more time before looking at another brand. Hi We are sending the requested replacement today Sincerely xxxxx. Refund I would like to be refunded in full for the item I purchased, at the very least. Their product did not perform as expected, so I contacted them via their website - as instructed - on two occasions, but have heard nothing back.

Thus, our email was returned. However, we have refunded your order in full, so believe that resolves your issue. Complaint Details Unavailable. You can check the definition of advertising and advertisement here. We do not fine advertisers and cannot make advertisers pay refunds. Reviews - Reviews of | Sitejabber

We can't help with the sound volume or frequency of advertisements. We do not accept complaints about breaches of the law that applies to advertising for example, the Fair Trading Act, the Medicines Act and the Sale and Supply of Alcohol Act. Do you wish to proceed? Check - 2 of 4 We need a copy of the ad you want to complain about.

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Check - 3 of 4 As part of our process, we need your name, address, email and phone number in case we need to contact you to discuss the complaint. Check - 4 of 4 As part of our commitment to an open and transparent process, we release all our rulings and decisions to the public and the media via our website.

Medicines Act or Fair Trading Act , please direct your complaint to the appropriate regulatory body i. Medsafe or the Commerce Commission The Therapeutic and Health Advertising Code only applies to advertisements for products or services for humans. The Therapeutic and Health Advertising Code applies to advertisements and does not cover labels or packaging unless the label or packaging is visible in the advertisement. If the complaint is upheld, the advertiser will be expected to remove or change the advertisement to address the complaint. Whilst advertisement content or placement may breach the ASA Codes, the ASA does not have jurisdiction over whether the product or service should be advertised or not.

Television programme:. Radio programme:. Attach a copy of the advertisement: Max 3 attachments. If you wish to send a hard copy of the advertisement please post it to:. Your details.

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If you are complaining on behalf of an organisation. Waivers If this complaint is within the Complaints Boards jurisdiction, I agree to waive any right I may have to take or continue other proceedings against the advertiser, publisher or broadcaster concerned in any other jurisdiction. I have read and understood the waiver. Email this Business. Leave a Review. Business Details. Fax Numbers Addresses Email this Business. Customer Complaints 11 Customer Complaints. File a Complaint. Complaint Type: Delivery Issues. Status: Answered. Direct Deals Response.

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