Hi Sorry to hear that you didn't get a reply from us. It's possible our email reply went to a spam folder. Please provide your order number and we can refund your sale Thanks Adam. I just want the replacement collar I originally requested. Model xxxxx. I will even send them back the broken one if they want. Contacted multiple times no closer to replacement. I reached out to the xxxxx website first a few weeks before contacting the seller via xxxxx on April 25, I was emailed a phone number that I called and was told they would send me another email to file for a replacement collar.
I never received an email to do so and tried reaching out again via the xxxxx website. The collar in question is missing the power button, all the tabs are broken off so it is taped to the strap, and works intermittently at best. My dog has been without a collar for at least a month now and I am frustrated that the process has been so inefficient.
If it is not easy to replace a warrantied item, the warranty should not be advertised as a major selling point.
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I will try to call the number again and email the seller one more time before looking at another brand. Hi We are sending the requested replacement today Sincerely xxxxx. Refund I would like to be refunded in full for the item I purchased, at the very least. Their product did not perform as expected, so I contacted them via their website - as instructed - on two occasions, but have heard nothing back.
Thus, our email was returned. However, we have refunded your order in full, so believe that resolves your issue. Complaint Details Unavailable. You can check the definition of advertising and advertisement here. We do not fine advertisers and cannot make advertisers pay refunds.
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